From €45
Cleaning, re-tuning, and minor repair. Most owners bring their Hifikind in once a year for a service. We return it within five working days.
Service · care & repair
We look after what we make.
Care, repair, re-shell, re-cable, and trade-in. Every Hifikind product is serviced in our Lisbon atelier by the same hands that built it.
The services
Five doors into the atelier.
From €220
Send your monitor in and we’ll re-finish the shell in any colour from our library, or in a new material you bring to us.
From €180
Replace the cable on any Hifikind monitor with a freshly braided Copper Fusion, terminated to your length and connector.
From €140
Return for a fresh voicing based on a new listening profile. Some owners do this when their taste shifts; some do it every two years.
Credit from €400
Trade any Hifikind product toward the next generation. We refurbish it, re-sell it with a fresh warranty, and credit you against the new build.
By appointment
You’re welcome to visit the atelier for any of the above. Coffee, a tour, and as long as you need on the bench.
How it works
Send it, we’ll do the rest.
Start a service request and we’ll send a pre-paid courier label the next working day. Every service is logged and signed by the fitter who works on your unit. We return it with a written report.
Average turnaround
5 days
In-warranty
2 yrs
Lifetime re-shell
Cost
Handled by
Original fitter
Do I need to ship insured?
No — we send a pre-paid, insured courier label the next working day. Pack your unit in any small box and we’ll cover it from there.
Can I keep my warranty after a re-shell?
Yes. Re-shells and re-cables done at the atelier extend the original two-year warranty by twelve months.
What if my monitor is out of warranty?
We still service it. Out-of-warranty work is billed at cost plus a small materials surcharge. We’ll always quote first.
Do you service other brands?
Only Hifikind products. We focus on what we make so that we can guarantee the result.