Asked, answered.

Yes. We ship to 38 countries via insured courier. Duties and import taxes are itemised at checkout for the EU, UK, US, Canada, Switzerland, and Japan.

Aurum Gen 3 ships in 7–10 days. Custom ’67 and Bespoke Cable take 4–6 weeks because each piece is hand-assembled in our Lisbon atelier.

Yes — every order gets a tracking link the moment the courier collects it. Bespoke builds also receive a photo at three milestones.

We can sometimes accommodate urgent builds for an additional fee. Tell us when you book the fitting and we’ll see what’s possible.

30 days from delivery for in-stock items; bespoke pieces are non-returnable but include a 30-day in-home tuning guarantee.

Two years against defects in materials and workmanship, serviced in our Lisbon atelier. Service-plan extensions are available.

If you find the same Hifikind product in stock from an authorised reseller at a lower price, we’ll match it. Just send us the link.

We replace it, no questions. Send a photo within seven days and we’ll send a pre-paid return label and a new unit the next day.

The fitting is included with any bespoke order. Stand-alone tuning consultations are €120, redeemable against a build within 90 days.

Yes — most fittings happen by video with a small set of headphones on our side. You’re welcome to visit the atelier if you’d prefer.

Your profile is stored securely, used only for your build, and never shared. You can ask us to delete it at any time.

30 minutes. Allow a little extra time on either side if you’d like to ask questions about cables, sources, or service.

Email hello@hifikind.example, or use the contact form. We don’t run a chatbot — you’ll hear back from a person, every time.

Yes. Book a visit through the contact form and we’ll confirm a time. The atelier is in Rua das Janelas Verdes, Lisbon.

Yes, for editorial coverage. Write to press@hifikind.example with a brief and a deadline.

If yours isn’t listed here, write to us — we read every message and we’ll add the answer here when we reply.