Product guarantee
Two-year craftsmanship guarantee, supported by our Lisbon atelier.
Atelier · Lisbon · MMXIX
Hand-built
for the way
you listen.
Aurum. Veil. Source One. Cables and fittings, designed and tuned by hand. Every ear is a different room — we build for yours.
Personalised service
One master fitter per order, from conversation to tuning.
Price match
Verified against authorised resellers, no awkward terms.
Secure payment
Card, bank transfer, or split payments with trusted processors.
The collections
Five families. One voice.
The fitting
Every ear is a different room.
We don’t sell specs. We sell the way you’ll hear tonight. A 30-minute conversation with our master fitter, then a careful in-room audiogram, then a driver configuration that sounds like you.
The process
Three steps to your voice.
The conversation
What do you actually listen to? Where? When? Quietly? A real back-and-forth with a fitter who has ears of their own.
The test
A short in-room audiogram followed by a brief tonal preference check. We measure, but mostly we listen with you.
The tune
Hearing profile plus driver configuration and crossover, hand-assembled in Lisbon and shipped with care.
Proof, not promises
Numbers we will defend.
We share these because they reflect how we work, not to win a benchmark.
Sessions per month
~40
Limit we set deliberately so every fitter stays present.
Made-to-order lead
6 wks
Average across Aurum and Custom ’67, peak season 8 wks.
Driver configurations
12
Tuned across low, mid and high emphasis to match ear profile.
Returns · last 12 mo
0.4%
Verified against shipped orders, excluding buyer’s-remorse cases.
Questions
Asked, answered.
A few of the things customers ask before they book. If your question isn’t here, write to us — we read every note.
See all questions →Do you ship internationally?
Yes. We ship to 38 countries via insured courier. Duties and import taxes are itemised at checkout for the EU, UK, US, Canada, Switzerland and Japan.
How long does an order take?
Aurum Gen 3 ships in 7–10 days. Custom ’67 and Bespoke Cable take 4–6 weeks because each piece is hand-assembled in our Lisbon atelier.
Do you price match?
If you find the same Hifikind product in stock from an authorised reseller at a lower price, we’ll match it. Just send us the link.
What does the fitting cost?
The fitting itself is included with any bespoke order. Stand-alone tuning consultations are €120, redeemable against a build within 90 days.